It’s no secret frequent relocations are one of the biggest stressors for military families. A bad move can leave families feeling they have little control or input into the moving process. Even worse, when personal belongings are lost, stolen or broken, military families often feel helpless with no meaningful recourse.
And it comes as no surprise that military families tend to trust each other far more than just about anyone else. In fact, despite some of the disaster stories, only about one third of military families officially review their moving company via the Defense Personal Property System following a PCS. The few surveys that are completed are not available or openly shared with the very customers who the process is intended to serve…you, the military family. This lack of transparency can generate frustration among a community with little choice in which moving company to use during a move.
The recent launch by PCSgrades of an unprecedented new tool empowering military families for the first time with a genuine voice in the moving process has been well received by the military community. Known for providing a trusted review platform for military and veteran families, now PCSgrades’ Moving Company Reviews enables families with a voice to interact like never before!
“We actively engaged our community regarding moving companies since our launch, discovering a deep-seated interest in a more transparent outlet for the voices of our military families,” says Todd Ernst, co-founder of PCSgrades. “We devised moving company reviews in answer to that interest. Our aim is to empower currently-serving and veteran military families to share information and opinions openly with each other through PCSgrades.com, our social media channels, and through our partner organizations.”
As the database matures, military families will glean the best available information from other military families about the companies who handle their household goods. Every review submitted strengthens the voice of the military community, providing a little more control that has never existed before. These reviews can either bring peace of mind that household goods will be treated with respect or highlight the shortcomings of a particular company, so the military family can better guard against them. In certain situations the military family may choose to move some or all of their own belongings as part of a Personally Procured Move or to request a specific company isn’t used (subject to DOD approval).
Unlike typical review sites, a downloadable one-page notice is available at PCSgrades.com for military families to hand-deliver to the moving company informing them their performance will be reviewed. Participating companies also have the potential to interact with reviewers through the PCSgrades messaging system. No personally identifying information is shared when a message is initiated. Instead, the military reviewer is in full control to decline response, to respond anonymously through the messaging system, or to take the dialogue offline.
According to co-founder of PCSgrades, Tony Straw, “Our goal is twofold: To provide our military and veteran community a voice in the moving process they’ve never had before. And to encourage and reward positive behavior among the companies and professionals we must all do business with.”
The new review feature adding transparency to the military moving experience is now available on PCSgrades.com and is open to all current and former military families.