By Carla Olivo, Director of Strategic Communications
It’s no secret frequent military moves are one of the biggest stressors for military families. A bad PCS can leave families feeling they have little control or input into the moving process. Even worse, when personal belongings are lost, stolen or broken, military families often feel helpless with no meaningful recourse.
Lack of Transparency for Military Moves
And it comes as no surprise military families tend to trust each other far more than anyone else. In fact, despite the disaster stories, only a third of mil-families officially review their moving company via the Defense Personal Property System. The few surveys that are completed are not available or openly shared with the very customers who the process is intended to serve…you, the military family. This lack of transparency can generate frustration among a community with little choice in which moving company to use.
The PCSgrades website is an unprecedented tool empowering military families for the first time with a genuine voice in the moving process. The website is known for providing a trusted review platform for military and veteran families. And now, Moving Company Reviews enable families to interact like never before!
“We actively engaged our community regarding moving companies since our launch, discovering a deep-seated interest in a more transparent outlet for our military families,” says Todd Ernst, co-founder of PCSgrades. “We devised moving company reviews in answer to that interest. Our aim is to empower currently-serving and veteran families to share information and opinions openly with each other through PCSgrades.com and our social media channels.”
Military Families Need to Weigh In on their Military Moves
As the database matures, military families will glean the best available information from other military families about the companies who handle their household goods. Every review submitted strengthens the voice of the military community. These reviews provide a little more control that has never existed before. The reviews can either bring peace of mind that household goods will be treated with respect or highlight the shortcomings of a particular company. If that’s the case, the military family can better guard against them. In certain situations the military family may choose to move some or all of their own belongings as part of a Personally Procured Move. They might also request a specific company isn’t used (subject to DOD approval).
Not Your Typical Review Site
Unlike typical review sites, a downloadable one-page Mover’s Notice is available at PCSgrades.com. Military families can hand-deliver to the moving company informing them their performance will be reviewed. Participating companies also have the potential to interact with reviewers through the messaging system. No personally identifying information is shared when a message is initiated. Instead, the military reviewer is in full control to decline response, to respond anonymously through the messaging system, or to take the dialogue offline.
According to co-founder of PCSgrades, Tony Straw, “Our goal is twofold: To provide our military and veteran community a voice in the moving process they’ve never had before. And to encourage and reward positive behavior among the companies and professionals we must all do business with.”
The review feature adding transparency to the military moving experience is now available on PCSgrades.com and is open to all current and former military families.