You’ve heard this story a dozen times: Military family packs up their household goods, moves to a new location, and then spends weeks waiting for delivery. Their required delivery date (RDD) comes and goes. The air mattress springs a leak, the paper plates that were meant to last for a few days are long gone, and the bills start adding up.

The bad news is that PCS delays can be frustrating and expensive. The good news for military families is that you can now request monetary reimbursement if you find yourself in this situation due to the moving company’s decisions. That request is called an Inconvenience Claim.

Inconvenience Claim Military Move

Up until this year, most of us were not familiar with the term “inconvenience claim” and how it may relate to our unfortunate moving situation. But with families waiting long past their RDD more often than not, it has become a very popular term. Because military regulations and the stories we read on Facebook pages don’t always align, we went straight to the source for the official information. TRANSCOM, the U.S. Transportation Command, handles military PCS moves within the US and overseas. We had the opportunity to interview Rick Marsh, Director of TRANSCOM, during a recent webinar. Here are the results: 

When Can You File an Inconvenience claim?

First of all, it’s essential to remember that you must file the claim directly with your assigned Transportation Service Provider (TSP). You can, of course, consult your local transportation counseling office for additional information on how to do this and they can assist if you run into problems with your TSP.

Filing can occur if the TSP misses an agreed pick-up day or delivery day. The dates for any reimbursement (which is not an entitlement) are calculated from the day the delivery was scheduled to be picked up until the day it was actually picked up, and/or from the RDD to the day it was actually delivered.

Of course, there are occasions when a delayed shipment is not eligible for an inconvenience claim, such as claims delayed due to:

  • natural disaster
  • mob interference
  • an act of the public enemy
  • acts of the Government
  • acts of the public authority
  • violent strikes
  • and other delays of codes that were caused by the government and not due to the negligence of the TSP

Also, if you are utilizing Temporary Lodging Assistance (TLA), you cannot file an inconvenience claim. There are some other stipulations, and they are listed on

What Happens when you file an inconvenience claim?

After you make a claim with your TSP, U.S. TRANSCOM says, the “TSP has seven days to acknowledge an inconvenience claim and 30 days to pay it.” This may not be super helpful to you, but remember that these dates are important as are the dates on your receipts. You should not go shopping the day you file the claim. Instead, give them some time. (I know, you don’t want to, but do it anyway.)

New for 2020: the customer (i.e. service member/family) should be reimbursed for an inconvenience claim within 30 days for all days that resulted in a failure to pick up on the agreed dates, and/or deliver on or before the RDD. The payment will include full meals and incidental expense rates (based on the defense travel regulation amounts for per diem) for the affected location of the customer only at 100%. The max amount due to the customer as part of an inconvenience claim payment without receipts is limited to 7 days.  More details are available on Page 11 of the Defense Personal Property Program Tender of Service. 

Also keep in mind, “Out of pocket expenses must be reasonable and relate directly to relieving a definite hardship when establishing a household,” according to TRANSCOM. A few things we can all agree are reasonable would be a towel for each person in your family, a shower curtain, or a place setting for each person. But a new dish set with 12 place settings for a family of four? Nope. Not going to fly.

US TRANSCOM is careful not to endorse any stores specifically, but they do give some examples of reasonable stores, which include Walmart, Target, and of course, AAFES. A little bit of moderation and realistic expectation goes a long way here. You don’t NEED a television to survive. You do need a shower curtain.

The Fine Print

Make sure you read everything very carefully! This one may surprise you, “If the TSP purchase(s) or reimburse(s) the customer for tangible household items such as towels, pots, and pans, the TSP may make arrangements to reclaim those items upon delivery of the customers’ shipment.”

You may be nodding your head saying, “They’ll never do that.” I wouldn’t be so sure. With so many people filing inconvenience claims, these companies may not have another option. And, technically, they bought it, so it is theirs.

If they don’t collect these items, consider making your own “lending locker” and loaning it out to your new neighbors next PCS season.

The Bottom line up front

Here’s the important part, says TRANSCOM, “We recommend Service Members contact the TSP before making any purchases to avoid buying something not covered.” This, of course, is often easier said than done. But, we also know someone, somewhere, tried to work the system into getting a brand new bedroom set instead of an air mattress. Don’t be that person.

Did you have a great move but you’ve been afraid to tell anyone? Or was yours horrendous and you’re ready to tell the world? Review your moving company on today. Don’t forget, you can review each part, so the ones that did a great job will get praise and the one who put a forklift through your couch, well, they’ll get their review too.

Click here to read what other military families have to say about base housing, neighborhoods, moving companies and realtors. Help us help each other and submit your reviews today.  Together, we can truly make a difference!